Faq

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can use this to monitor your package's journey.

What are your shipping options and delivery times?

We offer several shipping methods, including standard and expedited services. Delivery times vary based on your location and the selected service. Estimated delivery windows are provided at checkout.

Do you ship internationally?

Yes, Clicktus ships to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your destination.

What is your return policy?

We offer a 30-day return policy for most items in new, unopened, and unused condition with original packaging. Some items like keycaps or opened software may have specific conditions. Please contact our support team for pre-approval before returning an item.

How long does a refund take?

After we receive and inspect your return, we will process your refund. The time it takes for the refund to appear in your account depends on your payment method and financial institution, but typically takes 5-10 business days.

Are the products covered by a warranty?

Yes. Most products come with a manufacturer's warranty. The warranty period and terms vary by brand and product. Please refer to the product description page or the documentation included with your item for specific warranty details.

Are your mechanical keyboards compatible with Mac and PC?

The vast majority of our mechanical keyboards are plug-and-play compatible with both Windows and macOS systems. Some advanced software or macro functionalities might be optimized for a specific OS. Please check the product specifications for details.

How do I know if these keycaps will fit my keyboard?

Keycap compatibility depends on the keyboard's layout and switch type (e.g., Cherry MX, Gateron). Most product pages specify the compatibility, including the bottom row layout. If you are unsure, please contact us at [email protected] with your keyboard model.

Do you provide technical specifications for PC components?

Absolutely. Detailed technical specifications, dimensions, and compatibility information (e.g., socket type for CPUs, chipset for motherboards) are listed on each product page. We recommend reviewing these carefully before purchase.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Yes. All transactions on Clicktus are processed through encrypted, PCI-DSS compliant payment gateways. We do not store your full credit card details on our servers.

How can I get help with a product or order issue?

For the fastest assistance, please email our dedicated support team at [email protected]. Please include your order number (if applicable) and a detailed description of your inquiry.

Do you have a physical store?

Clicktus is currently an online-only retailer. This allows us to offer a wider selection and competitive prices directly to our global community.