Welcome to our store

Privacy policy

Welcome to Clicktus. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website clicktus.com or make a purchase from us.

By using our site, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

Personal Information:

This is data that can be used to identify you personally, which you voluntarily provide to us when you:

  • Place an order for our products (Mechanical Keyboards, Mice, PC Components, etc.).
  • Subscribe to our newsletter.
  • Contact our customer support.
  • Participate in a survey or promotion.

This information may include your name, billing/shipping address, email address, phone number, and payment information.

Non-Personal Information:

We automatically collect certain data when you visit our website. This may include:

  • Device Information: Your IP address, browser type, operating system.
  • Usage Data: Pages you view, time spent on pages, clickstream data, products you view or search for.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

2. How We Use Your Information

We use the collected information for various purposes:

  • To Process and Fulfill Orders: To complete your purchase, arrange shipping, and provide invoices/order confirmations.
  • To Communicate with You: To send order updates, respond to your inquiries (via [email protected]), and provide customer support.
  • To Improve Our Website & Services: To analyze trends, administer the site, and understand how our customers use our website.
  • For Marketing: With your explicit consent, to send you information about new products, promotions, and updates. You can opt-out at any time.
  • For Security & Fraud Prevention: To monitor and prevent fraudulent transactions and enhance the security of our website.

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contractual Necessity: Processing necessary to fulfill your order.
  • Legitimate Interests: For website security, analytics, and direct marketing (where balanced with your rights).
  • Consent: For sending marketing communications. You may withdraw consent at any time.
  • Legal Obligation: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers under strict confidentiality agreements to help us operate our business, such as:

  • Payment Processors: To securely handle credit card transactions.
  • Shipping and Fulfillment Partners: To deliver your orders.
  • Analytics Providers: (e.g., Google Analytics) to understand website usage.

We may also disclose information if required by law or to protect our rights, property, or safety.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where required.

6. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption (SSL) for data transmission and secure storage practices. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations).

8. Your Data Protection Rights

Depending on your location, you may have rights under laws like the GDPR or CCPA, which may include:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request restriction of processing your data.
  • Right to Data Portability: Request transfer of your data to another organization.
  • Right to Object: Object to our processing of your personal data.
  • Right to Opt-Out of Sale/Sharing: (For applicable jurisdictions).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., product manufacturers). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at:

Email: [email protected]