Refund policy

Refund Policy

At Clicktus, we are committed to your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This policy outlines the process and conditions for returns and refunds.

Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must be:

• Unused, in its original condition, and in the original packaging.
• Returned within 30 days of the delivery date.
• Accompanied by the original proof of purchase (order number/invoice).

Certain products are non-returnable for hygiene and compatibility reasons, such as opened earphone tips, used keycaps, or software-activated PC components. Please check individual product pages for specific restrictions.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

• Opened or used consumables (e.g., switch lubricants).
• Products with broken security seals (unless defective).
• Digital downloads or software licenses.
• Personalized or custom-made items (e.g., custom keyboard cables).

Initiating a Return

To start a return, please contact our support team at [email protected] with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped) or a defective product.

Inspection & Refund Process

1. Once we receive your returned item, our quality team will inspect it to verify its condition.
2. We will notify you via email about the status of your return. If approved, your refund will be processed automatically.
3. Refunds will be issued to the original payment method used during purchase. Please allow 5-10 business days for the refund to appear in your account after processing.

Refunds typically do not include original shipping charges. If you received a defective or incorrect item, we will cover the cost of return shipping.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. Provide your order number and clear photos/videos of the product and its packaging. We will arrange a replacement or refund at no extra cost, including a prepaid return label if necessary.

Contact Us

For any questions regarding our Refund Policy or to initiate a return, please reach out to our dedicated support team.

Email: [email protected]

We aim to respond to all inquiries within 24-48 hours during business days.